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Behind our after-sales service is a team of experts ready to respond quickly and effectively to any needs that may arise. We provide remote or on-site support and maintenance services, as well as an original spare parts management team.

Because the proper operation of your production plant is our priority.

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Technical support during commissioning by our qualified professionals.
Optimization of operating parameters according to the welding process requirements/needs.
Functional tests and start-up of the equipment.
Training of production and maintenance personnel on the installed equipment upon customer request.

We are aware of the significant problems that a production downtime can cause. Therefore, we have the capability to quickly identify the cause of the failure and propose the most effective solutions to avoid these undesirable situations.

Incidents are recorded immediately, and the response for remote assistance is scheduled and arranged, and if necessary, a visit to the customer’s plant.

Our After-Sales Service helps ensure that SERRA products and solutions operate in a reliable and efficient manner.

Nuestra proximidad es su tranquilidad. Contamos con equipos especializados y herramientas idóneas para ofrecerle un servicio de máxima calidad en Our proximity is your peace of mind. We have specialized teams and the right tools to offer you the highest quality service in the shortest possible time.el menor tiempo posible.

From the assistance department, we also manage equipment repairs, both electronic (welding controls) and electrical and mechanical. Our original spare parts guarantee the highest reliability of all the components supplied.

CONTACT INFORMATION

Monday–Friday:
08:00 – 17:00 (CET)
SAT@serrasold.com
+34 93 261 71 53

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